Articles
Defect Leakage: Why the Findings That Reach an Investor Are the Ones QC Was Least Equipped to Catch
Why income and appraisal defects dominate investor findings, what that composition does and does not prove, and how to test the hypothesis.
6 min readA 1.5% Defect Rate Sounds Small. The Arithmetic Says Otherwise.
A 1.50% critical defect rate against published repurchase costs, with the populations, denominators and measures kept separate.
5 min readThe Cost of Manual Quality Control Is Not a Line Item, Which Is Why It Never Gets Managed
A worksheet for the costs of a QC programme that never appear as a line item: rework, exception handling, coverage foregone and defects that escape.
6 min readThe Borrower Is Not in the Room When the File Is Checked
QC is described as investor protection. Several of the errors it catches are ones the borrower would otherwise carry, and never see.
5 min read